Contacting
HCA
The best way to contact us is via email at:
Admin@HotCarAccessories.com
We read all of our emails daily and will get back with you ASAP!
Each email is important to us as we really make an effort to satisfy all our
customers.
Phone: 352 688 8160 M-THR, 10:00am - 4:00pm ET
Fax: 352 688 8153
Shipping
All products are shipped via the United States Postal Service (U.S.P.S.)
Priority Mail, insured against loss or damage and signature required upon
receipt.
Return Policy -
♥Love it or Return it!
Our goal is that all of our loyal customers are thrilled with the Viper
Up-grade Accessories that you purchase for us at The Viper Store.
If you are unhappy in any way with any product you purchased from us
you may return it within 30 days from ship date. The following
prerequisites apply:
(a) Product is returned in new and unused condition.
(b) If you receive your product damaged in any way you must contact
HCA immediately upon receipt.
Under these circumstances you be given instructions by HCA and we will send you a new one.
(c) Purchaser pays for shipping when returning a product for any reason
unless received damaged or defective.
(d) Purchaser is responsible if product is lost in transit when returning
it.
(e) The product must be received by HCA within 30 days of
date the product was originally shipped to customer.
Return to:
Hot Car Accessories
Attn: Returns
13721 Linden Drive
Spring Hill, FL 34609
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Refund Policy
Note: Please note that Postage, Shipping
and Handling costs are not refundable under any conditions.
1. If you are making a return because of a defect in the product you will
be entitled to receive another "same" product from HCA upon
receipt of the original product purchased.
2. If you do not
receive your product. Simply contact HCA and we will trace
your product for you. Keep in-mind that your product might be delayed
because of weather, disaster, strike or other reasons outside HCA's
control. If the product is lost or damaged in shipping from us we will
replace your product. Keep in mind that we do have to
follow the shippers guidelines on a waiting period in filing a claim before
we ship the replacement product.
3. If you are shipping a product back to us
for any reason you are solely responsible for it's delivery to us in the
required condition. If the product is lost or damaged during shipping you
are responsible for obtaining reimbursement from the shipping company that
you used.
Therefore, it is important that you insure your product for its' full value
when you return ship it to us.
Once you send it, HCA can not be responsible for
the product if it is damaged or lost .
4. Refunds will be issued within 7 business days of product receipt and acceptance
by HCA.
Privacy Policy
Your information is safe with us. It's simple - We here at HCA
do not provide your sensitive information such as; name, address,
phone number, email address, or financial information to any third party
without your permission. The only exception is by court or police order.
We will communicate with you primarily by email and if we can not reach you
then by phone. Our contact will only be
as necessary concerning your orders or questions. We will ask you if you
would like to be notified of HCA sales, new products or to
receive HCA coupons. This is strictly optional and if you
sign up you may cancel at any time.
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